Happy 1st Birthday Lidandtricks!
Thank you for an amazing year everyone! Let make the next one even more extraordinary!
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Chapter 5a: You Call That Customer Service?!
I had a recent interview and one of the questions I was asked was “What was the worst customer service experience you had?”
Honestly, I was dumbfounded at this question. I knew I had experienced poor customer service before, but couldn’t think of a specific time. So naturally, I made up a story about Wal-Mart and got the job.
It wasn’t until getting my uniform, that I would have an unforgettable customer service disaster.
I had to order safety equipment for my job, I don’t drive and therefore must have items delivered to my home. As most people would expect when ordering online items will be delivered to your door or your community postal office.
WRONG!
Watching the online tracking I could see my package was out for delivery. Fast forward 10.5 hours later I had to leave (for driving school, ironically). I ended up missing the package by 13 minutes.
I package ends up at a holding depot 30 minutes away in another town.
I waited until noon the next day, and the tracking information hadn’t been updated (this companies policy is to update after 10 am local time every day). So I called the shipping depot and spoke with the manager asking them what was up, they assured me the package would be delivered tomorrow.
Tomorrow
Tomorrow comes. It’s after 10 am and there’s no update. I call the shipping company again and ended up talking to some call centre in India–Classic!
He gives me instruction to leave a note on my front door for the delivery guy and could see in his “system” the package was indeed scheduled for delivery that day.
The package NEVER came!
I had to go to training that day and they let it slide that I didn’t have my safety equipment. I was given a warning if I didn’t have the next time I would be “let go”.
The Next Day
At this point, I’m irate (as someone who works in hospitality I never get this point) but I’m steaming at the ears. I call them again.
I explain the situation to the call centre lady. She was VERY good at her job and for the first time, I felt like I was getting somewhere. I made it abundantly clear to her if I didn’t get my safety equipment in the next 48 hours I would lose my job!
She understood and together we filed a formal complaint, made the package priority tracking, and contacted the shipping depot manager who had no choice by days end to contact me.
I speak with the manager and it was the same one from two days prior. I tell her if she doesn’t correct this issue by days end I would call corporate. She assures me that my package is a priority.
I call corporate anyhow and gave them my complaint file number and make sure that there is a tracked phone call with them. They told me they would look into the issue and don’t understand why this had been such as service failure.
The Following Day
THE PACKAGE NEVER COMES.
I feel defeated and call the shipping company again, giving no restraint to my profanities. The Manager ended up calling again. She apologised and said that this was yet another service failure on the companies behalf and that the driver would be facing disciplinary actions.
I’m told my package couldn’t be delivered until after the weekend. I tell here that’s not good enough and she needs to do better but nothing.
After the Weekend
My boyfriend rallies and helps me. We ended going to the store and buying the equipment before my shift (This made more sense than picking up the package as it was the opposite direction of where my work was).
I show up to work and they gave me a slide as it wasn’t the “right equipment” and I needed the other items. They give me a final warning.
I get home from my shift and….
THE PACKAGE NEVER CAME!!
The Next Morning
I had to work early and despite being given a warning tried to see if they would give me a slide or light duty options. I was wrong and let go.
I get a call from the holding depot asking when I’m coming into getting the package 30 minutes from my home. I tell them there a bunch of idiots and I’m refusing the package now.
This was only the beginning of the customer service nightmare I had to go through to get this equipment refunded to me. Stay tuned for Chapter 5b: You Call That Customer Service?!
This was one of the many events that happened to that contributed to my depression that was mentioned in Thank-you for the Love and Chapter 4: The Downside to Word of Mouth. I just wanted to share my experiences with those who seem to have continuous bad luck such as myself.
Have you had an awful customer service experience? Let me know in the comments below and don’t be afraid to give this post a like.
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Products I’ve Fallen Back in Love With
Lately, I have used a bunch of old products around my house, for various outings. It’s like falling in love with an old shirt at the bottom of your drawer.
So without further or do here are some items I’ve fallen back in love with.
Ambient Light Powder in Dim Light
I somehow managed to get a tan and my foundation is looking a little bit too light on me. So I scrambled through my makeup vanity and came across my Ambient Lighting Powder in Dim Light.
I used it as a bronzer to warm up my face a little and it was gorgeous and got the job done! I particularly glow the natural tan along the hairline it just looks so seamless.
Urban Decay Vice XX Reloaded palette
On a rare occasion, I get the opportunity to wear makeup that doesn’t have to be “work professional”. The Urban Decay XX Reloaded palette is one of my favourite palettes to just be creative with an array of transition shades and flattering colours.
Tarte Amazonian Clay Foundation
Lately, I have been using the Tarte Amazonian Clay foundation as an alternative to my Lancome Teint Idole. Wow! You do not know full coverage until you have been using a medium coverage foundation for a while. This is still one of my favourite foundations but, I wish it was long lasting.
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Deep Blue Sea Eye Look
This was a rainy day look I did with the Too Faced Sweet Peach palette and the Urban Decay Vice XX Reloaded palette.
Because I was using cool tones as the main focus of this look I wanted to contrast it with a warm brown shade in the crease.
This look is great for green and brown eyed individuals.
Steps are as follow….
- With a fluffy blending brush, use the shade Peaches N Cream (Sweet Peach) and dust the lid entirely to the brow bone.
- Using an angled blending brush, take the shade Summer Yum (Sweet Peach) and buff into the crease going towards the inner eye.
- With a stiff small blending brush, place Talk Derby to Me (Sweet Peach) in the crease and waterline. Use the “C” shape method on the upper lid.
- Using a flat top blending brush, pack on the shade 501(Vice XX Reloaded) on the centre lid into the inner eye. With a small detailer brush drag into the waterline.
- With a stiff concealer brush, line the brows and highlight with White Peach (Sweet Peach). With the same shade pat into the inner corner of the eye.
- Take a fluffy blending brush and highlight on top of White Peach (Sweet Peach) in the brow bone with Nectar (Sweet Peach).
I love this look because you get the highlighter on highlighter action to make the blues pop even more.
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When You Have Free Shrimp
So long story short, my boyfriend and I had a house party for May 24 Weekend. Our guests brought beverages, burgers, sausages, steaks, salads, and shrimps. When all was said and done the next day, they ended up leaving us all the food. 🙂
I don’t normally have shrimp in my home, but have been buying them ever since as they are a great lean protein add-on to meals.
So here is a quick shrimp recipe that pairs lovely with rice!
Barbequed Curry Garlic Shrimp ( 10 minutes cook time)
Charcoal Barbeque at 350 degrees
Skewers
Bag of Shrimp
2 Tablespoons of minced Garlic
1 Tablespoon of Curry
1/8 Teaspoon of Onion Powder
2 Tablespoons of Olive Oil
1 Tablespoon of Lemon or Lime juice
Salt to taste
Pepper to taste
Tupperware to marinade.
Instructions
- Make sure to devein shrimp or double check shrimp that they have been cleaned properly. Prepared shrimp tend to have a bit of the vein left in them.
- Prepare all the ingredients in a Tupperware and let marinade for a preferred period of time. We made ours after 3 hours.
- Prepare barbeque. Place skewers on with the lid closed. Allow 5 minutes on each side.
- Let cool and enjoy.
- (Optional) prepare with a side of rice and enjoy!
What do you think of this recipe? Let me know in the comments below and don’t be afraid to give this post a big ol’ thumbs up!!
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Swatch: Estee Edit The Barest Contour Lip Liner in the Shade in the Buff
Here is a swatch of the Estee Edit The Contour Lip Liner Line. The shade shown is In The Buff.
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Product Review: Black Head Pore Strip
Here we go again, another Korean beauty product from Amazon. Lately, I’ve had really good luck with charcoal masks from Amazon. So I was on the fence if I was going to be wowed by yet another charcoal mask or if the nostalgia had finally worn off.
The Black Head Pore Strip isn’t actually a pore strip like the product title says (perhaps pores strips are different in Asia?)
It is, however, a charcoal based peel off product when dried. It has similar properties to the Mask of the Month: Black Mask .
For a whopping $5 CAD you get 12 packets, but honestly, it looks like more when received. Shipping was prompt (less than 5 business days) and the items came together and sealed in a clear plastic bag in addition to being individually wrapped.
The Application
I found for best results to place this on your face after steaming or a shower to pull out blackheads (it does remove them just not a large amount like Biore Strips).
Cut a corner off the packet and squeeze onto the fingertips, place on areas of concern or all over (obviously, avoid hair unless you want to give yourself a cheap wax).
Be sure to spread in sheer even layers. Too much WILL cause dripping. IF this does happen don’t panic, wash your clothes right away with water and soap (I’m a very messy person).
When the product is dried completely lift from the bottom up. This product doesn’t hurt when peeling up you will just feel the pulling of the skin.
Overall, the mask takes about 15-20 to dry and you can tell by the touch or if it has a sheen.
Overall
I love how these are packaged individually and are great to travel with (especially after being in an airplane with dirty recycled air).
That being said, the packets make them easier to store over a tube or jar like similar products on the market.
The Black Head Pore Strip has a great price at approximately $5 CAD for 12 packets.
**Here’s a secret you can actually seal this back up with a food saver because of the packaging!!
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